Effective Date: 1/1/2026
1. Information We Collect
To provide safe and reliable transportation, we collect:
- Personal Identification: Name, phone number, email address, and home address.
- Medical Information: Mobility requirements (wheelchair/stretcher), oxygen needs, and destination facility details.
- Billing Data: Medicaid ID numbers, insurance provider info, or credit card details for private pay.
2. HIPAA & Confidentiality
As a medical transportation provider, we respect the privacy of your Protected Health Information (PHI). We only share your information with:
- Healthcare providers involved in your care.
- Insurance companies or Medicaid for billing purposes.
- Emergency services in the event of a medical incident during transport.
3. How We Use Your Information
- To schedule and confirm your trips.
- To ensure the appropriate vehicle and equipment are dispatched.
- To comply with Ohio PUCO and EMS licensing requirements.
4. Data Security
We implement industry-standard security measures to protect your data.
We do not sell or rent your personal information to third parties for marketing purposes.